Acceda
ACCEDA: Electronic Headquarters and Procedure Management - Citizen Access to Administration Files
ACCEDA: Electronic Headquarters and Procedure Management is a modular platform that integrates three main components: an e-headquarters; a comprehensive manager for the electronic processing of files initiated in the headquarters; and a tool for its administration and configuration, which includes a headquarters content manager and its own form editor.
Description
ACCEDA - Citizen Access to Administration Files - is a modular platform that offers, in a simple way:
- An electronic headquarters and a comprehensive content manager for its configuration.
- A management system for electronic administrative procedures, which includes from the initiation of files by the citizen/applicant to the issuance of requests, notifications/communications, resolutions, etc. by the processor.
- A tool for the creation and simple configuration of these procedures, with user management and its own form editor.
Electronic headquarters and application for the complete processing of administrative files: requests, submission of other documents, notifications, interested third parties, resolution, etc.
- Modular solution that allows for the easy and quick setup of an electronic headquarters.
- An intuitively usable administration tool for configuring new administrative procedures.
- It allows for the design of application forms and the management of headquarters content with total flexibility.
- It simplifies, improves procedures, and speeds up their availability.
- Additionally, it integrates seamlessly with other services such as Cl@ve, GEISER, Notific@, Port@firmas; InSiDe, Archive, etc.
From the e-Headquarters, the Citizen/Applicant ACCEDA can initiate their electronic files, check their status ("How's my application?"), appear for notifications/communications at the headquarters, and receive email alerts to stay informed about their processing.
The ACCEDA File Processor allows processor users to fully manage the processing of files, administrative silence, issue and manage requests, send notifications and communications, manage documentation associated with the file, forward it to other units, archive a file, etc.
On the other hand, from the Headquarters and Procedure Manager, the ACCEDA Administrator can create new administrative processes or procedures by configuring their parameters and designing interaction forms with the citizen. Additionally, they will be able to manage all the content related to the electronic headquarters, including notices, news, tools, links of interest, etc.
The structure of the ACCEDA platform can be observed in the following image.
Advantages of using ACCEDA
ACCEDA is designed for the quick and flexible implementation of the different procedures belonging to an organization, thus improving the efficiency of administrative procedures and moving towards a true digital administration by eliminating the use of paper.
It facilitates compliance with the citizen's right to electronically interact with the administration in all its administrative actions and compliance by organizations with Law 39/2015.
In fact, its goal is to reduce the digital divide between organizations, offering a service that enables the launch of its headquarters as well as the electronic management of its administrative procedures, quickly, with minimal effort, and at low cost.
Its use allows for the analysis of the different stages of the life cycle of a file, contributing to the improvement of procedures, application forms, status flows, and the definition of resolution models.
The application is designed to be intuitive for both citizens and administrators and processors.
ACCEDA is modular and flexible, allowing most functionalities to be configured and used or not according to the specific requirements of each organization: representation, archiving, administrative silence, editing of the application, processing states, etc.
Likewise, the export of functionalities via web services facilitates integration with proprietary applications, both in the input and output directions, thanks to the implementation of triggers in file management processes.
Provision Modes of ACCEDA
- Through distribution of the source code, for installation in the organization's facilities. If you are interested in this mode, please refer to the ACCEDA source code available in the Downloads section.
- Cloud model or Service in the cloud, hosted on SGAD infrastructure. If you are interested in this mode, please follow the instructions indicated in the ACCEDA Cloud Deployment Guide available in the Downloads section.
Contact
ACCEDA - Electronic Headquarters and Procedure Management: Demo
You can request access to the ACCEDA Demo test environment by completing the form found at the following URL:https://ssweb.seap.minhap.es/ayuda/consulta/accedademo, indicating in the Type field: "Request for access to acceda-demo".
Access to this Demo environment requires connection to the SARA Network.
Contact
In general, for any queries or requests related to ACCEDA:
https://ssweb.seap.minhap.es/ayuda/consulta/acceda
The ACCEDA platform, whether in its installable and upgradable product mode or as a cloud service, is currently operational in various organizations:
It has:
- Over 180,000 electronic files.
- Services provided to over a thousand users.
- Approximately 400 procedures in Production.
- 300 organizations in trial on the ACCEDA Demo platform.
- Over 30 organizations loading data in the PRE-production environment.